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Features
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All features listed below are included in the basic, standard and volume service levels.
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Server Data Center & Physical Security
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Location: Our servers are colocated with IO Data Centers in Scottsdale Arizona.
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Phoenix colocation. An ideal location. Essentially free of natural disasters or ‘mega city’ political risks, the Phoenix/Scottsdale climate and geography provide an unusually stable environment for colocation. Phoenix also offers a compelling power and utility infrastructure.
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High levels of security includes access card system with CCTV, externsive video surveillance, biometric iris scanner, 24X7X365 security staff & VESDA and pre-action fire suppression.
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High Availablity Power: Arizona Public Service(electric company) backed up by 9.4 Mw UPS and five 2.0 Mw Catapillar Diesel generators along with two additional 1.75 Mw Catapillar Diesel generators.
27000 gallons of diesel fuel allow for at least 48 hours of continuous up time, during a power outage, before the aquisition of new fuel is required.
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High Availablity Network: The data center building is network neutral served by several major data and telecommunications carriers; including Cox, AGL, Qwest, and AT&T.
Multiple redundant/diverse paths (across any/all of these carriers) ensure the highest server availablility.
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Security
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Standard SSL 256 Bit Security: All information entered by your clients is protected by the highest level of security; SSL 256 bit encryption.
Perfect for credit card & other sensitive information. This protection comes standard on all cart subscription packages.
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Pages Secured by SSL:
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Secure Images:
Give your users confidence by keeping your cart pages 100% secure.
When images resolve from an unsecured server, the browser will generate a message, to your users,
similar to the following: "This page contains both secure and nonsecure items". Having us host your
images and cart pages (on our 100% secure servers) eliminates these annoying messages. There is no
extra charge to host your images.
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Display IP Addresses: The 'View Customer orders' page displays the ip address of the submitter.
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Block IP Addresses: Block an individual ip address or a range of ip addresses, to prevent unauthorized (spam) use of your cart.
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Audit Trail Logs: We keep up to one year of audit trail logs covering anyone that has logged into your elbowspace.com account. This includes logs for all of your subordinate (child) accounts. This information is available for your review realtime, 24/7.
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Customization
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Free image hosting: Because we allow you to upload logos & images (at no extra cost) from your site, the pages we host become a seamless continuation of your pages. Your clients will not know they have left your site.
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OR Use Your Own Images: If your images are already hosted on a server, simply point to them by telling us the web address.
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Color Customization: Modify a multitude of text and background colors, on your cart, to match your site.
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Font Customization: Modify a multitude of font & font sizes, on your cart, to match your site.
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Page Style Templates: We offer 5 different page style templates, allowing you to closely match the format of your own web site pages. No HTML knowledge is required.
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Custom Cart Header/Footer: This option allows you to create, copy and/or customize portions of HTML
code (header/footer) that will surround the main body of our cart pages. This feature will allow a higher customization
level than the 5 page style templates offered. Some HTML knowledge is required.
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Flexible Product Entry Page: Use our standard product entry (list) page; have us customize one for you or create your own.
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Currency Selection: (USD) United States Dollar, (CAD) Canadian Dollar, (EUR) Euro, (GBP) Pound Sterling, (JPY) Japanese Yen & (AUD) Australian Dollar.
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Multiple Shipping Addresses: Allow your customer to enter different shipping addresses for each cart item purchased.
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Generated Number/Order Number: Add a generated number, to your forms, that increments after every form
transaction. This number can be used as an order number that helps you uniquely identify your sales transactions.
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Custom Comment Section: Add your own custom comments to the checkout page. A sales agreement would be a good example.
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'Add To Cart' Buttons on your own pages: Add our "Add To Cart' HTML code snipets to your own home page. This makes it possible for your customer to order directly from your site.
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Ease Of Use
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Cart Creator: Our "Cart Creator" tool allows you to create a cart by point-and-click, with no programming or installation required.
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Quick Start: Choose one of our cart demos, that best matches your site, to expedite setting up your shopping cart; then, make the modifications to reflect your preferences.
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Real Time Update: All cart modifications happen real-time. Changes are immediately reflected on the cart.
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Works with your current Web Hosting: No need to change web hosts, Elbowspace works with your current site.
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Multiple Web Site Access: No restrictions across multiple web sites. Link to our shopping cart from anywhere.
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Free Cart Start Service: We can start a cart for you, usually for free (depending on complexity).
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Products, Services & Cart Calculations
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Product/Service Pricing Maintenance: Add, update & delete your products & services in real-time. This function
allows for the entry of the following elements:
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- Item Description:
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Used to briefly describe the product or service you are selling. This description will appear on the product list page your customer reviews while shopping.
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- Item Number:
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Used to uniquely identify a product or service. Best to use the item or product numbers in your current system.
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- Item Category:
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Used to group like items together.
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- Price:
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The price of your product or service. This amount will be used in the shopping cart calculations.
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- Item Type:
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Shipped products, service or downloaded products.
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- Sequence:
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Used to alter the order in which your items are listed, on the on the product list page your customer reviews while shopping.
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- Item Narrative Description:
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A more lengthy and detailed description of the product or service you are selling. This description will appear on the product detail page your customer reviews while shopping.
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- Link Maintenance:
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This page allows the entry of a web address and a link description. Use this link to provide more information, about this product, to your customer. This link will be displayed on the product detail page your customer reviews while shopping.
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- Product Options:
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These fields allow the entry of options (by your customer) that DO OR DO NOT affect the final price of the product. Product color is a good example. The content of these fields are to be entered or selected by your customer on the product detail page and displayed on subsequent cart pages. Here is a list of form element types available:
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Text Box: A single-line input field, that can capture a relatively small answer, made up of free form text.
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Selection Box: The selection Box creates a menu from which you are allowed to select one option.
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Check Box: Checkboxes are on/off switches that may be toggled by the user.
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Radio Buttons: Radio buttons are like checkboxes except that they are mutually exclusive: when one is switched 'on', all others within a grouping are switched 'off'' .
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Text Area: A multiple-line input field, that can capture a relatively large answer, made up of free form text.
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File Selection: This input type allows the user to select files, from their computer, so that their contents may be submitted with a form.
Your clients may upload & store images and documents with this feature (e.g. A resume in MSWord format). Only one file selection is allowed per product.
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Required Entry: An option to make certain form elements mandatory, ensures your clients enter all of your required data.
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Optional Form Element Edits ensure your clients enter only valid data. Both Javascript & server side edits provide double validation for entered data.
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Hidden & Read Only Text Fields: Make any text field read only (protected) or hidden. Hidden fields are
perfect for passing values from form to form without your client's knowledge. Read only fields are perfect
for passing values your clients can see but can't modify.
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- Priced Product Options:
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Priced Product Options: Appending a price to the end of any options will convert it to a priced option. If this option is selected by your customer, the appended price will be added to the final price of the product.
More Info
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Product/Service Thumbnail Image Upload: Upload photos of your products. These photos will appear on both the product list & product detail page your customer reviews while shopping. A larger photo is also allowed. It will appear on it's own page.
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Shipping Calculation Maintenance: Create & maintain shipping calculations based on the total amount of the purchase or the total number of items purchased. The shipping charge will be applied, to the total, as a flat amount or a percentage of the sub-total.
This function allows for the entry of the following elements:
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- Shipping Calculation Description:
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Used to briefly describe the shipping calculation. An example might be: 'UPS Ground Shipping'. This will be displayed on the checkout page and beyond.
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- Item Number:
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Used to uniquely identify a shipping calculation. Item number is generated by us and is not modifiable.
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- Shipping Rate:
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The rate of shipping to be charged. This rate can be expressed as an amount or a percentage depending on the calculation type selected.
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- Calculation Type:
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Amount applied (based on total amount); percentage applied (based on total amount); & amount applied (based on quantity of items); are the options available.
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- Start & End Ranges:
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These fields determine if this shipping rate will apply. If the total amount of purchase or total number of items falls within this range, the shipping rate will be included in the calculations.
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- Postal Code:
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If the shipping postal code (zip) matches this entry, the shipping rate will be included in the calculations.
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- Domestic vs International:
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Limit this calculation only to U.S. shipping addresses, Canadian shippping addresses or both Canadiian & U.S.
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Multiple shipping entries, each with independent ranges, are allowed.
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Sales Tax Calculation Maintenance: Create & maintain sales tax percentages based on the U.S. state or Canadian province selected.
This function allows for the entry of the following elements:
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- Tax Calculation Description:
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Used to briefly describe the tax calculation. An example might be: 'California Sales Tax'. This will be displayed on the verification page and beyond.
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- Item Number:
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Used to uniquely identify a tax calculation. Item number is generated by us and is not modifiable.
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- Tax Rate:
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The rate of tax to be charged. This rate is always expressed as a percentage.
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- Billing State:
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The U.S. state or Canadian province that must match your customers selection in order for this tax to apply.
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Multiple tax entries are allowed.
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Sales Promotion Calculation Maintenance: Create & maintain sales promotion calculations based on the total amount of the purchase or the total number of items purchased. The promotion amount will be subtracted, from the total, as a flat amount or a percentage of the sub-total. Promotions can be turned on and off automatically with start & end dates.
This function allows for the entry of the following elements:
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- Promotion Description:
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Used to briefly describe the promotion calculation. An example might be: 'New Customer Promotion'. The promotion code will be entered, by your customer, on the cart page and the promotion description displayed on the checkout page and beyond.
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- Promo Code:
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Create a unique code that you can give to selected customers that are targeted for the discount.
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- Promotion Rate:
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The rate of promotion to be discounted. This rate can be expressed as an amount or a percentage depending on the calculation type selected.
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- Calculation Type:
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Amount applied (based on total amount); percentage applied (based on total amount); & amount applied (based on quantity of items); are the options available.
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- Promo Start & End Dates:
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These fields determine if this promotion is effective. If the transaction date is between the promo start & end dates, the promotion rate will be subtracted from the sub-total.
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- Start & End Ranges:
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These fields determine if this promotion rate will apply. If the total amount of purchase or total number of items falls within this range, the promotion rate will be subtracted from the sub-total.
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Multiple promotions, each with independent ranges & independent dates, are allowed.
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Other Discounts & Additions: Create & maintain miscellaneous calculations based on the total amount of the purchase or the total number of items purchased. The miscellaneous charge will be applied, to the total, as a flat amount or a percentage of the sub-total. Also, the miscellaneous charge can be added or subtracted to the sub-total.
This function allows for the entry of the following elements:
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- Miscellaneous Calculation Description:
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Used to briefly describe the miscellaneous calculation. An example might be: 'Value Added Tax 17%' or '10 item discount'. This will be displayed on the checkout page and beyond.
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- Item Number:
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Used to uniquely identify a miscellaneous calculation. Item number is generated by us and is not modifiable.
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- Miscellaneous Rate:
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The miscellaneous rate to be charged or discounted. This rate can be expressed as an amount or a percentage depending on the calculation type selected and can be added or subtracted to the sub-total.
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- Calculation Type:
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Amount applied (based on total amount); percentage applied (based on total amount); & amount applied (based on quantity of items); are the options available.
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- Start & End Ranges:
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These fields determine if this miscellaneous rate will apply. If the total amount of purchase or total number of items falls within this range, the miscellaneous rate will be included in the calculations.
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Multiple miscellaneous entries, each with independent ranges, are allowed.
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Payment Processing Options
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Process Credit Cards Manually: Collect credit card info from your customers and run the authorizations yourself.
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Google Checkout Interface: Accept payments from your customers, without any manual intervention and
without additional costs, by interfacing your order cart with Google Checkout. Setup takes five minutes and
there are no additional charges from us.
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PayPal Interface: Accept payments from your customers, without any manual intervention and
without additional costs, by interfacing your order cart with PayPal. Setup takes five minutes and
there are no additional charges from us.
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Authorize.net Interface: Accept payments from your customers and without any manual intervention
by interfacing your cart with Authorize.net. A merchant account and an Authorize.net account
are required for this option.
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Check by Mail: Provide your customer with a printable invoice they can send in with a check or money order.
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Customer's Choice: Provide your customer with selection of payment options. The choices include different combinations of the payment options listed above.
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Customer Orders
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Secure Login: View/Download your customer orders securely.
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View Customer Orders: View multiple customer order records, at the same time, in a horizontal format (example). Also,
view customer orders in a full page format (with detail) one order at a time (example).
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Update Order Status: Change the order status, your customer sees while reviewing their order history, after a payment is received or an item is shipped (example).
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Update Shipment Tracking Number: Update the UPS, USPS, FedEx or DHL tracking number, your customer sees while reviewing their order history, after the item(s) are shipped (example).
A link will appear on the order history detail page directing your customer to the tracking website of the shipment.
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Download Results: Download the collected information in an MS Excel, CSV, text or Quick Books format. Also, update debit and credit Quick Books account names to be used in the download.
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Advanced Search Feature: Search for specific customer orders by date, name, email name and/or address.
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Delete Customer Orders: Delete your customer orders all at once or one at a time.
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Six Months Customer Order Retention: We retain six months worth of your customer orders at no extra cost to you.
Upgrade packages are available that allow two years data retention. No MB limit on storage.
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Order Submission Reporting keeps you informed about your customer's order utilization.
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Subordinate (Child) Account(s): Set up subordinate (child) account(s) to have customer order viewing and/or delete rights.
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Integration
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'Add To Cart' Buttons on your own pages: Add our "Add To Cart' HTML code snipets to your own home page. This makes it possible for your customer to order directly from your site.
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Link From Anywhere: There is no limit on the number of different locations you can link to your cart from.
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Links To (Web Addresses Provided): Link to the following web addresses based on your specific needs:
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- Product/Service List Page:
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This page lists your products/services by category, item description and/or item number. A comprehensive search tool allows your customer to find any product in seconds.
Thumbnail images will appear on this list to aid in your customers selection. A link to the produts/service
detail page is provided to expand on the product information. This page also displays a running tally of the number of items and total purchase amount in your cart.
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- Product/Service Detail Page:
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This page provides a more description narrative of the propduct or service. A larger image is also available to your customers.
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- Product/Service List Page (by category):
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The link has all of the same features as the 'Product/Service List Page' but limited to items in a specific category.
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Thank You Page: A "Thank You" page is the page your clients are directed to after a successful transaction.
1) You have the option to use our default "Thank You" page. The text
is not modifiable. 2) You also have the option to have your clients directed to a "Thank You" page on your own server.
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Integrate Shipment Tracking Number: Integrate with UPS, USPS, FedEx or DHL shipment tracking software.
A link will appear on the order history detail page directing your customer to the tracking website of the shipment.
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Google Checkout Interface: Accept payments from your customers, without any manual intervention and
without additional costs, by interfacing your order cart with Google Checkout. Setup takes five minutes and
there are no additional charges from us.
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PayPal Interface: Accept payments from your customers, without any manual intervention and
without additional costs, by interfacing your order cart with PayPal. Setup takes five minutes and
there are no additional charges from us.
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Authorize.net Interface: Accept payments from your customers and without any manual intervention
by interfacing your cart with Authorize.net. A merchant account and an Authorize.net account
are required for this option.
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Quick Books Interface: Download the customer order information in a Quick Books(IIF) format. Also, update debit and credit Quick Books account names to be used in the download.
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Notifications
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Customer Receipt (auto-responder) is a notification or response sent to your customers, when they complete an order.
This feature is only necessary for manual and 'check by mail' processing. Authorize.net, Paypal & Google each send out their
own receipts, when an order is completed.
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Customer Order Notification Email is an email sent to you, letting you know an order was submitted.
These emails can be sent per occurrence or once daily, it's your choice.
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Customer Features
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Customer Login: Repeat customers can login to view their order history, repeat an order and avoid having to enter all of their billing, shipping and payment information again.
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Order History Repeat customers can login to view their order history & repeat an order.
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Repeat Address Your customer has the ability to copy their billing to their shipping address.
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Product/Service Search Your customer has the ability to search for products by item number, item description and item category.
Searches can also use a combination of item description and item category, to isolate specific products.
The item description can be searched with literals that "start with" certain characters or searched with literals that "contain" certain characters.
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Product/Service Categories links will be displayed at the top of the Product/Service Entry page and will return only those products in the chosen category.
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Products/Services by Alphabet links will be displayed at the bottom of the Product/Service Entry page and will return only those products that start with the selected letter of the alphabet.
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Shipment Tracking links will be displayed on the order history detail page to allow your customer to track the shipping of their purchase(s).
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Other features
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Subordinate (Child) Account(s): Set up subordinate (child) account(s) to have customer order viewing and/or delete rights.
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No advertisements on your cart pages.
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No contracts or long-term commitment. However, there is a 3 month minimum on monthly subscriptions.
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Online Reseller Program: Resell our services and earn 30% commission (Additional bonuses available based on sales volume). Franchise our technology as if
it were your own. More Info
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